An innovative prescription benefit management leader was filling almost two billion prescriptions annually but lacked the tools and data to provide visibility into performance and enable more accurate data.iStock-618755722_resized_pharmacy.png

The company brought in Verint Enterprise Workforce Management, Verint Desktop and Process Analytics, and Verint Advanced Scorecards and gained a new understanding of workflow and improved visibility into performance.

As a result, the company saved approximately $200,000 a month by reducing downtime and balancing workloads of over 5,000 employees.

Read more about how this company found success through Verint.