As mentioned in a recent blog post by Laurie Wickham, Verint’s Engage global customer conference begins June 27th in Chicago.

Check out the agenda to see what’s being planned—including over 100 breakout sessions, 11 user groups, and eight themes.  iStock_000060729162_Medium_people_in_meeting_resized.png

The 3rd annual Verint Executive Summit will also take place during Engage.  The summit will be hosted by a leading industry analyst and attendees will have the opportunity to:

  • Discuss how customer-centric organizations can enrich interactions, improve business processes, and optimize the workforce.
  • Meet and exchange ideas with executives from other leading companies and industries.
  • Identify strategies and best practices on how to increase customer loyalty, enhance revenue, and better manage operational costs.
  • Get energized during interactive sessions on customer analytics, engagement management, and enterprise workforce optimization.

Breakout group discussions will be led by customer executives who have delivered strong business and workforce optimization results.  For example, one leading financial services firm executive will serve as a group leader—her organization leverages the broad Verint customer engagement suite including speech analytics, quality management, contact recording, advanced scorecards, workforce management, and desktop process analytics.

This customer has strengthened numerous areas of their business including claims, customer service, marketing and IT.  For example, the customer has implemented more than twenty speech analytics use cases across the enterprise, including projects to increase sales and to power root-cause analysis projects.

Outcomes of the various optimization projects include a $1 million increase year over year in sales, a 12.5% reduction in calls in the claims area, and 8% reduction of calls in customer service.

If you are a Verint customer executive and would like more information on the Executive Summit, please email info@verint.com.  (Please note that at the request of last year’s attendees, the summit is only for Verint customers who are vice president or above, so those who participate have peer-to-peer discussion and interactions.)

Why should you attend? Eighty-six percent of executives who attended last year were “very satisfied” with the Executive Summit agenda and networking based on the meeting evaluations.  Here is what some had to say:

  “The caliber of discussions and pace provided was excellent. Having dialogue around business issues in a very collaborative environment made the trip worthwhile.”

 “Great discussion and interaction between executives from different business segments, people with great passion. Exec Summit is a real-life exec forum where the right people connect.”

So, are you ready to engage, learn and connect with your executive peers?  We look forward to seeing you in Chicago next month!