This leading media company needed a program to efficiently identify agent improvement opportunities to better manage its quality assurance program—as well as maintain the high level of quality its customers had come to expect.iStock-491388618_people on digital devices_resized.png

The company’s existing platform was no longer meeting the needs of the growing business, so it brought in Verint Workforce Optimization and Analytics solutions, including Verint Call Recording, Verint Quality Management, Verint Workforce Management and Verint Speech Analytics.

Through these solutions, the company has gained powerful data and insight into customer trends and has been able to more easily schedule staff, drive accountability and improve customer satisfaction.

Read more about how this company has used Verint to its advantage.