Saw Bill Cosby the day after Thanksgiving. He told the story of “Phil’s Famous Stuffing”. Phil, a craftsman in Cosby’s employ, is known, far and wide, across the townships of rural Massachusetts, for making the world’s greatest stuffing. Cosby described how folks drive out and line up at Phil’s each turkey day to get a [...]

In my role as Social Media and Knowledge Management consultant for KANA I often get asked “What’s the point of social media?” How is it people are able to build such strong relationships and trust when they often can’t see or even ever meet the people they interact with? Why is social media such a powerful [...]