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Entries Tagged ‘Text Analytics’

Beyond Surveys: 5 Methods to Learn More About Your Customers

Do your customers know you are really listening to them? These days it’s more important than ever that organizations respond in a timely manner to their customers’ concerns and ideas. It’s quite likely that customer surveys have provided a valuable reference point for any other feedback-gathering initiative your organization has taken. When you are ready […]

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Blair Pleasant interviews Verint’s Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Blair Pleasant of UCStrategies about the role actionable intelligence and customer engagement optimization play in creating loyal, long-term customers. In addition, Ryan discusses why both are so important to what Verint does in the marketplace every day. View the video.

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Outside-In Thinking Must Produce Inside-Out Actions

Spring is a big season for customer service and customer experience conferences. I get the chance to attend several of them. They are typically very lively affairs with great keynote speakers and glowing field reports from leading practitioners. At a recent customer experience conference, I heard a lot of talk about understanding the customers’ experiences. […]

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New Text Analytics Methodology to be Presented at Analytics 2016

Innovation is a core value at Verint. Underscoring this approach, on April 12, Randy Holl, Chief Technology Officer, Contact Solutions, A Verint Company, will present “Methods and Apparatus for Predictive Modelling and Analysis of Textual Network Interactions” during the Analytics 2016 conference in Orlando, Florida. Announcing a new element of the Verint Customer Engagement Optimization […]

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Four Reasons Why Speech Analytics Can Help Keep You Ahead of the Pack

In the customer engagement center market, one technology continues to stay hot—and that’s speech analytics. Not only is it critical to the future of better understanding the customer journey when combined with other technologies—such as enterprise feedback management and text analytics—speech analytics is also a top priority as a best-of-breed solution on its own. Speech […]

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Verint Speakers: Keeping Customers First, Fighting Security Threats

BAI Webinar on Fraud / CyberSecurity January 14; Online Webinar Verint’s Steve Williams, vice president and global practice leader, identity analytics, will present “Fraud and Cybersecurity Challenges in the Payments World Today” at 2 p.m. ET. Fraud and cybersecurity continue to be key concerns for payments leaders as they look to build sustainable strategies for […]

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Smarter Customer Engagement with Analytics

We all know that today’s customers have higher expectations than ever before. As highlighted in my recent Dataquest feature, the proliferation of the multi-device, omnichannel culture has made it more difficult than ever for organizations to manage the people and processes required to respond to consumer expectations in a consistent, personalized and contextual manner. However, […]

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Verint Speaking on Many Topics Globally in November

CRM Xchange Virtual Contact Center Conference November 2; Online Webinar Verint’s Rajeev Venkat, senior director, solutions marketing, and JaNae Forshee, director, cloud solutions global practice, will present “Four Modern Trends and Practices to Optimize WFM” at 2 p.m. ET. Attendees will learn about the latest trends and practices that have evolved to take WFM out […]

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Overcoming Customer Interaction Complexities with Customer Analytics

We’ve probably all heard that context is king. In the realm of understanding customer needs in an increasingly complex world, the importance of this phrase cannot be underestimated. Are you mining the wealth of data in customer analytics to improve your customer relationships? I recently spoke with Customer Experience Report—along with Ovum’s Keith Dawson—about how […]

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Verint Customer Named a Finalist in Constellation SuperNova Awards

One of our customers has been named a finalist in the notable Constellation SuperNova Awards in the category of “Next Generation Customer Experience.” We are excited, and in turn we are asking you to share in the moment andvote to make them the award winner! Aparajita Gupta, Vice President, Customer Interaction Analytics, Firstsource Solutions Ltd, […]

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