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Entries Tagged ‘mobile’

Mobile self-service is all the rage at NASCIO 2013

The theme of the National Association of State Chief Information Officers (NASCIO) annual conference, held this year in Philadelphia, was “Leading Through Innovation and Collaboration.” The technology used repeatedly throughout the conference to showcase this theme was Mobile. Boston highlights LAGAN Enterprise/311/Citizen Connect On the first day, in morning session titled “The Challenge of Mastering […]

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Mobile is the new ME of customer service

You can reliably count on Apple to penetrate to the heart of technology’s impact on our life. So, no surprise that they named their introductory mobile app MobileMe (now replaced by iCloud). In the ever-sloshing sea of hype around new technology, separating the ripples from the tsunamis is not as easy as it should be.  […]

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Channel shift – overcoming the barriers

In my job as VP of Solutions Marketing at KANA, I’m privileged to get to meet a lot of customers and prospects across many different industries and countries.  One of my focus areas is the public sector. What I’ve found is that regardless of where you go in the world, public sector organizations are looking […]

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