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Entries Tagged ‘live chat’

The Intelligent Contact Center in Action

The Intelligent Contact Center meets customers when and where they are, providing connected service on a variety of channels. So, what does this actually look like in practice—and how can you get started to provide intelligent service to your customers? For one home repair and maintenance provider, intelligent service centered around connected systems. Through extensive […]


Live Chat (and a Knowledgeable Agent) to the Rescue

I am very familiar with the concept of live chat. I chat with family and friends online using Skype, Google Chat, Facebook Chat and other tools. I even use it at work to chat with my boss and coworkers. But, I had never used this tool while making an online purchase…until recently. I tend to […]