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Entries Tagged ‘Forrester’

Riding the Wave—Verint Named a Leader in Customer Service Solutions for Enterprise Organizations

Forrester Research recently recognized Verint as a Leader in The Forrester Wave™: Customer Service Solutions for Enterprise Organizations, Q4 2015 report. Naturally, we’re pleased to be recognized for what we believe is our hard work in making the customer service technology that employees use as powerful as possible—and for how our solutions help keep customers […]


(Data) Corruption Running Rife in the Public Sector

A Forrester Research, Inc. report from November 2014 (“Better Customer Relationships Require Trusted Data” by Michele Goetz and Kate Leggett) pointed out the vital role of data quality in the success of CRM delivery, which, in the “age of the customer,” is intrinsically linked to the optimization of customer engagements. This report cites modelling that […]