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Entries Tagged ‘forecasting’

Creating a Customer-Centric Culture

As Ryan Hollenbeck mentioned in his July 7 blog, Verint recently hosted the Engage™ 2016 customer conference for more than 1,200 attendees from over 15 countries. Conference sessions included keynotes, panels, breakout sessions, and other interactive workshops and meetings. We also held an Executive Summit which included discussions on customer engagement strategy, business optimization and […]


Meeting the Demands of Accelerating Customer Expectations

Today, the care center experience can set companies apart. ATB Financial, a leading Canadian financial institution, is harnessing out-of-the-box thinking and culture, combined with workforce optimization and customer analytics, to help create unique and amazing experiences for customers and team members alike. I presented a session with ATB yesterday at the Frost and Sullivan Executive MindXchange […]