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Entries Tagged ‘digital disruption’

2017: Transforming Government Perspectives

Toward the end of 2016 I had the opportunity to hear the perspectives of many people who worked at city, state and national government and who participated in the first few Citizen2020 ‘Conversations Workshops.’ Our most recent workshop was held in San Francisco just a few weeks after Donald Trump was elected President. Many of […]

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The Surprising Answer to the FinTech Threat

While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people. The human element of customer service is not going anywhere—in fact, it may be more important than ever. A Verint survey of more than 24,000 customers across 12 countries, in collaboration with […]

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Verint Speakers: Engaging Customers, Tackling Cyber Challenges, and Using Data to Improve Experiences

Customer Response Summit February 6-8; Las Vegas, Nevada Verint’s Greg Sherry, vice president, marketing, will lead an interactive general session with conference executives called “Customer Engagement LIVE!” at 2:30 p.m. PT on February 7.  Discussions will include how customer-centric organizations can enrich interactions, improve business processes, and optimize the workforce. Participants will meet and exchange ideas […]

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Improving Digital Engagement with the UK Government

Recently, the British government announced a £1 billion pound investment for faster broadband and 5G in the UK, which will benefit consumers and businesses. Unfortunately, government departments or local councils looking for a boost in funding to improve digital services were left empty-handed. The investment in faster broadband and cellular infrastructure shows that the demand […]

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Dynamic Media Leader Uses Verint to Improve Customer Satisfaction

This leading media company needed a program to efficiently identify agent improvement opportunities to better manage its quality assurance program—as well as maintain the high level of quality its customers had come to expect. The company’s existing platform was no longer meeting the needs of the growing business, so it brought in Verint Workforce Optimization […]

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The Best Part of 2016? Global Customer Engagement

Earlier this month, we wrapped up Verint’s global Engage customer events for the year at the amazing Savoy Hotel in London. What started in a beautiful harbor in Sydney, Australia with a bang in May has now finished strong in December in London, where we doubled last year’s number of customer attendees and had the […]

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Looking Ahead: 2017 Business Challenges and Opportunities

As you start to finalize 2017 planning for your organization, have you looked “outside in” and gathered ideas and insights from other organizations for the customer engagement optimization elements of your planning? Considerations for a well thought out customer engagement strategy include determining how you can enrich customer interactions, improve business processes, and optimizing the […]

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Social Customer Engagement Requires Agility

Business agility has been described as the ability for organizations to sense, prioritize and act. First a business must be able to rapidly sense an opportunity or threat to its business. It must then have the ability to prioritize and evaluate potential responses to these challenges. And finally, it must be able to act effectively, if […]

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Going “Back to the Future” with Silos

In another life, as “Bob the Movie Man,” I am a prolific film reviewer—so, I often frame business problems in terms of famous movies. For those old enough to remember “Back to the Future,” Marty McFly jumped into Doc Brown’s souped-up DeLorean and traveled back in time. What would happen if Marty got into the […]

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Verint Extends VoC Suite to Digital Engagement with Acquisition of OpinionLab

Now, if a customer can say it, write it or click it, Verint and OpinionLab VoC solutions can collect, analyze and enable organizations to take action on it. Verint and OpinionLab are now one! With more customers than ever taking a “digital-first” approach to how they conduct research, perform transactions and solve problems, savvy companies […]

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