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Entries Tagged ‘Data Quality’

VWR International Puts Verint Enterprise Feedback Management to Work

As a global laboratory supply and distribution company, VWR needed a platform to capture, collect and analyze customer feedback. To better capture the voice of the customer, the company selected Verint Enterprise Feedback Management (EFM)—through which the company has been able to identify areas of improvement, assess training needs, and hold agents responsible to a […]

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Organizational Agility Hampered by Data Quality

A recent Insurance Networking News article by Nathan Golia (@NathanGolia) references a West Monroe Partners’ study on data analytics in insurance companies that found “Two-thirds of the 122 respondents to the survey said data quality and accuracy was the greatest challenge to advanced analytics.” But when done right, the use of quality data analytics can […]

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20 More Examples of Processes for Robotic Process Automation

Interest in Robotic Process Automation (RPA) remains high. More and more organizations are exploring the potential use of software robots to automate tasks or entire processes using desktop applications to improve their operations. This often aligns with the ongoing need to improve productivity and quality without increasing team size.   Another significant benefit of RPA […]

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25 Examples of Processes For Robotic Process Automation

If asked if it was better to automate processes rather than perform them manually, most would respond with a resounding, “Yes!” Robotic Process Automation enables organizations to use software robots to complete repetitive, time-consuming work to significantly increase productivity, improve quality and decrease the need for re-work—also usually resulting in improved customer satisfaction. Additionally, it […]

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The Unknown Benefits of Gamification – Part Two

Part one of this blog series introduced the lesser known benefits of gamification. In this post, we’ll explore how gamification can actually help create happier, more engaged employees. Employers are looking for ways to create more satisfied employees. That helps with customer experiences and engagement, and can help reduce attrition. Gamification can assist these efforts. […]

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The Unknown Benefits of Gamification – Part One

Most people, when asked, will say that gamification is about using badges and points—and that employees will compete against each other to get the best result. Competition-driven gamification is indeed the crux of conventional wisdom about gamification. However, conventional wisdom isn’t always right. It is true that gamification is a good way to create positive […]

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Best Practices for Branch Excellence

By now, we probably all recognize that the nature of banking is changing fairly dramatically. Routine transactions are shifting away from the branch as digital channels grow in popularity, thus reducing branch visits—and more significantly for banks—reducing the face-to-face sales and service interactions. In order to maximize the remaining interactions, banks need to evolve their […]

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Making Data Actionable – Part Two

Part one of this blog series discussed keeping your data story simple by applying the ARC approach: Actionable, Relevant, and Consumable. I’ll now highlight the importance of understanding the push-pull impact on your data. While Sir Isaac Newton predates the age of big data, we can learn a valuable lesson about data from one of […]

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Making Data Actionable

I’m going to share my top three tips for making data actionable and helping all levels of your organization understand the story the data is telling. These tips include how to: Filter big data for the relevant data points Create a framework to “operationalize” the data Identify the data levers that give context and meaning […]

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(Data) Corruption Running Rife in the Public Sector

A Forrester Research, Inc. report from November 2014 (“Better Customer Relationships Require Trusted Data” by Michele Goetz and Kate Leggett) pointed out the vital role of data quality in the success of CRM delivery, which, in the “age of the customer,” is intrinsically linked to the optimization of customer engagements. This report cites modelling that […]

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