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Entries Tagged ‘customer analytics’

Verint Speakers: Robotics, Knowledge Management—and Using Customer Insights Wisely

Future Branches November 29 – December 1; La Jolla, California Verint’s Jenni Palocsik, solutions marketing director, will participate in a panel discussion on December 1 titled “Avoid Bright Shiny Object Syndrome: Using Technology the Way Your Customer Needs It” at 12:55 p.m. ET. Buying the latest tools doesn’t necessarily make them right for your customers. […]

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Speech Analytics as an Enterprise Change Agent

Four ways that speech insights can impact the contact center and beyond Speech analytics technology is becoming an essential change agent across the enterprise, with impact beyond the contact center, or customer engagement center. Many forward-looking organizations are using speech analytics to mine millions of customer call recordings for powerful actionable insights that can help […]

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To Improve Is to Change—to Be Perfect Is to Change Often: Part 2

In part one of this blog we reflected on how the challenge of delivering public services is occasionally increased by the advent of internal organisational change. This is something being wrestled with by over forty local councils and municipalities in New South Wales, Australia, which are being merged to form nineteen new organizations. Their efforts […]

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Talking Engagement with Our Customers in Chicago

What a week we had in Chicago at our customer conference last week! And that followed a stellar Engage global kick-off event in Sydney in May. I’m always thrilled to visit with our customers to see how they are using Verint solutions to enrich their constantly evolving relationships with their customers. No two days are […]

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Customers Gather for Engage 2016 Global Customer Conference

The 2016 Engage Global Customer Conference in Chicago is underway! We’re delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent and Contact Solutions. More than 1,200 attendees from around the world have gathered at the Hilton Chicago on magnificent Michigan Avenue—representing over 15 […]

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Verint Speakers: Keeping Customers Loyal and Employees Engaged

Putting the Customer First into Your Quality Efforts June 7; CRMXchange Virtual Conference Verint’s Donna Denehy, leader, global contact center and insurance business strategy team, is participating in this virtual conference with CRMXchange at noon EDT. Attendees will learn how the process of quality is evolving and how companies are modifying their training, coaching and […]

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The Right Data Can Drive Customer Action

In today’s fast-paced, attention-span challenged world, explaining customer behaviors and driving action are paramount. Organizations that take a good look at unstructured data—such as phone, email, and chat—can gain another view and a better platform for influencing their prospects and customers. Interestingly, consumers tend to be more open when speaking with another person, so these […]

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Executive Networking at the Verint Engage Conference

As mentioned in a recent blog post by Laurie Wickham, Verint’s Engage global customer conference begins June 27th in Chicago. Check out the agenda to see what’s being planned—including over 100 breakout sessions, 11 user groups, and eight themes.   The 3rd annual Verint Executive Summit will also take place during Engage.  The summit will be hosted by […]

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Engage 2016 Conference Agenda Announced

Engage, Verint’s global customer conference, is approaching fast—and now is a great time to check out the agenda to see what’s being planned at this lively event.  When the conference kicks off in Chicago on June 27, attendees will have the opportunity to choose from over 100 breakout sessions, 11 user groups and eight themes—all […]

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