On its own, open data certainly has its uses, but they are limited. And the attention it continues to get makes it harder for anyone to talk about what makes data really powerful – open services. So what are open services? An open service is one that is freely available to everyone to use. The [...]

Drugs? I bet that’s the first thing that came to mind when you read this blog post’s title. Funny that, or perhaps not so funny if you are the City of Amsterdam, which has so much more to offer than ‘coffee shops’. Unfortunately, for many people, particularly (if you excuse the generalization) the young, Amsterdam [...]

It almost seems wrong…  Whilst the verb ‘exploitation’ has very negative connotations, I’ve chosen it deliberately instead of ‘optimization’ or ‘shift’ to emphasize to our government customers the scale of the opportunity to improve not only citizen satisfaction but also their own service delivery through the exploitation of the myriad of on-line channels available today in [...]