Subscribe to RSS Feed grab our rss feed

Entries Tagged ‘banking’

Improve the Customer Experience—Listen to Your Branches

Even as many financial institutions and retailers decrease the overall number of branches or stores in their network, research shows that having a physical presence is still valued by consumers today. Customers may turn to a digital channel first to complete a transaction—they could attempt a mobile deposit or do an online product search, for […]

read more...

Employees: The Key to Successful Branch Transformation

Some of today’s financial institutions are changing from a traditional staffing model—based on tellers and transactions—to a universal banker model. This is a direct response to consumers’ increasing adoption of digital channels and their desire for advanced advisory services when visiting the branch. This staffing transformation has a wide impact on many aspects of business […]

read more...

The Branch Is Evolving—Not Dissolving

Does it feel like déjà vu every time you read another article predicting the death of the bank branch? There’s no denying that smartphone apps and online banking have had an effect on the bank branch—and yes, consumers are moving to digital channels. But while the number of brick and mortar locations may decline—and how […]

read more...

Customers Driving Rules of Engagement for Financial Services: Infographic and White Paper

What did more than 2,000 American consumers tell us1 made a recent positive customer experience better than their experiences with other companies? 47% felt they dealt with my request quickly 34% said they understood my issue and history 33% felt the person they spoke to was able to make decisions without checking with their manager […]

read more...

How Vulnerable is Your Brand?

Terms such as ATM skimming, identity theft, data breaches, scams, kiting, and phishing are becoming all too prevalent in today’s society. In just the last five years we’ve seen large, well-known retail and financial services organizations attacked by hackers and other nefarious individuals looking to steal personal information, transactional data or even funds from those […]

read more...

Facing Difficult Choices, Banks? Do the Math

“If it were easy, everyone would be doing it.” Or, “If it was that easy, anyone could do it.” We all want to keep our customers happy. And, we also want to protect our organization’s bottom line. So what do you do when doing what your customers want is expensive? Take a step back and […]

read more...

Convergence: The Big Pivot for Financial Security

All you need to do is open a magazine, turn on the news or walk the floor of an industry tradeshow to know that the security landscape is changing.  In previous years security was limited to the protection of physical assets and people—but that is no longer the case.  A convergence is underway that will […]

read more...

Verint Speakers: Customer Service and Reshaping the Bank Branch

Engage: Asia Pacific Verint Customer Conference May 25-26; Sydney, Australia Verint executives and subject matter experts from around the world will be speaking on such topics as customer engagement optimization, customer analytics, fraud and identity analytics, engagement management, workforce optimization and more. Combined with customer presentations and demonstrations, attendees are set to gain expertise, insights […]

read more...

Tech Neglect: The Cost of Doing Nothing

Like many other industries driven by technology, the security industry is seeing an enormous amount of change. From technology innovation to the growing sophistication of criminal activity, organizations in both the public and private sector are looking for ways to address a growing number of threats.   Additionally, the rapid pace of this change is […]

read more...

Verint Speakers: Improving the Customer Experience and Workforce Management

Society of Workforce Planning Professionals (SWPP) April 4-6; Nashville, Tennessee Verint’s Monty Deckard, manager, business applications, will present “Moving from Flexible to Fixed Schedules: “Reel” Advantages for Your Business” at 3:45 p.m. CT on April 5. Work-life balance is increasingly important, so why would a progressive company such as Bass Pro Shops move from flexible, […]

read more...