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Entries Tagged ‘artificial intelligence’

Robots in the Workplace—Helping Employees and Improving Work

Robots seem to be everywhere these days—on the big screen in popular science fiction movies, in books and in toy stores, and also in a real way improving our workplaces and other aspects of our daily lives. Primitive robots were machines designed to automatically perform a specific task. Around 3,000 B.C., Egyptian water clocks used […]

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Adaptive IVR: It’s All About Behavior

When you hear terms such as “adaptive personalization,” Interactive Voice Response (IVR) probably isn’t the first thing that springs to mind. In fact, most people don’t associate those words with the contact center at all, but they are becoming increasingly important in the customer service profession and in other service-oriented industries. Although I didn’t realize […]

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