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Entries Tagged ‘analytics’

How Best to Deploy and Use Real-Time Speech Analytics

With the speed of doing business increasing at a pace unheard of just five years ago, today’s organizations want to do some things in real time. While speech analytics has become widely used across a wide variety of industries, customers who rely on the insights to stay competitive don’t want to wait in certain situations—they […]

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Video Analytics Comes of Age…

Imagining the future of technology is exciting. I remember watching “Oceans 13” and “CSI” years ago, and thinking that the age in which security technologies would reach this level of advancement was far beyond the industry’s reach. At that point, video analytics was in its infancy, going through a ‘beta’ stage, if I may call […]

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Engage 2016: Advance Registration Ends Shortly

We’re less than two weeks away from the annual Verint Global Customer Conference! Advance registration closes Wednesday, June 15—so you have just a few more hours to register at the standard rate. Onsite registration will also be available. Verint Engage 2016 in Chicago is all about helping you and your organization learn, grow your success, […]

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Bright Lights Big City: Security is All About the Big Picture

As the world of information grows, so does our need to make conscious, informed and smart decisions. These decisions directly impact safety, a critical component to the operation of any metropolis. Cities today face increased challenges when it comes to safety objectives and the protection of people, property and assets.  Therefore, it is more important […]

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Customer Engagement: Are You Adding Value to the Business?

I was reading a Forrester Brief from Ian Jacobs1 recently on the topic of speech analytics. One thing that really caught my eye in the brief was his suggestion of using analytics to improve the quality management process. In the brief Ian wrote the following: “A solid quality-driven analytics program starts by flagging calls for […]

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Verint Speakers: Customer Service and Reshaping the Bank Branch

Engage: Asia Pacific Verint Customer Conference May 25-26; Sydney, Australia Verint executives and subject matter experts from around the world will be speaking on such topics as customer engagement optimization, customer analytics, fraud and identity analytics, engagement management, workforce optimization and more. Combined with customer presentations and demonstrations, attendees are set to gain expertise, insights […]

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Tech Neglect: The Cost of Doing Nothing

Like many other industries driven by technology, the security industry is seeing an enormous amount of change. From technology innovation to the growing sophistication of criminal activity, organizations in both the public and private sector are looking for ways to address a growing number of threats.   Additionally, the rapid pace of this change is […]

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The Case for Speech Analytics: Improving Quality Program Impact for the Customer Obsessed

Being customer obsessed means you make the commitment and the investment in being able to respond quickly to customer needs to realign—or even reinvent—how you do business. Although most organizations have a quality program in place, they often produce less than compelling business value. What’s more, traditional quality programs don’t provide organizations with the responsiveness […]

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Using Voice Biometrics in the Call Center to Combat Digital Fraud

The rollout of chip-and-PIN cards is designed to help prevent counterfeit acts associated with credit card fraud and theft. Even still, online fraudulent purchases, a.k.a. “card not present” (CNP) fraud, remains a significant issue. For example, the market has seen chip-and-PIN adoption in the U.K. and Australia / New Zealand be followed by a sharp […]

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Don’t Miss the Chance to Hear Trailblazing Sports Agent Molly Fletcher at Engage

The increasingly competitive nature of the marketplace continues to make every customer interaction important. Loyalty is at stake—quite frankly, your competitors are after your customers. The good news is really caring about your customers and being easy to do business with can help set you apart. This June 27-30 in Chicago at the Verint Engage […]

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