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Entries Tagged ‘Actionable Intelligence’

Verint Speakers: Robotics, Knowledge Management—and Using Customer Insights Wisely

Future Branches November 29 – December 1; La Jolla, California Verint’s Jenni Palocsik, solutions marketing director, will participate in a panel discussion on December 1 titled “Avoid Bright Shiny Object Syndrome: Using Technology the Way Your Customer Needs It” at 12:55 p.m. ET. Buying the latest tools doesn’t necessarily make them right for your customers. […]

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Uncover. Analyze. Improve. Automate.

We want our operations to run more smoothly, efficiently and productively. We need insights into how and where we can make changes to help achieve better results. We strive to allocate resources and effort for improved outcomes. How can you tackle these business challenges? I recommend the following strategy: Uncover. Analyze. Improve. Automate. Uncover – […]

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Cultural Change: 5 Ways to Empower Employees with Customer Insights

Not too surprisingly, employees do better work when they have access to what customers are thinking. So, how do you apply everything you’ve learned about customer wants and expectations to the front lines—where it makes the most difference? I’ve spent many years leading customer experience efforts and learning valuable lessons. In my latest article for […]

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Speech Analytics as an Enterprise Change Agent

Four ways that speech insights can impact the contact center and beyond Speech analytics technology is becoming an essential change agent across the enterprise, with impact beyond the contact center, or customer engagement center. Many forward-looking organizations are using speech analytics to mine millions of customer call recordings for powerful actionable insights that can help […]

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Five Steps to Transform Data into Actionable Intelligence

One complaint we hear often in the age of Big Data is that we now have too much data.  You may ask: How do I dig through all the noise and find the data that truly helps me measure and manage my operations?  Here are five steps to break through the noise and transform data […]

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Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking. Let’s start with something a bit out-of-the-ordinary. Verint will be participating in (and sponsoring) a series of “Conversations Workshops” that are being organised by Citizen 2020—a virtual community that […]

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Executive Sponsorship—Key to Effective Customer Experience Programs: Part Two

Getting It Going In part one of this blog series, we shared some insights from our experiences about why executive sponsorship of a customer experience program is so important, the significance of executive support, getting employees onboard, and infrastructure considerations. For those of you just getting started in a CX role, here are some tips […]

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How Best to Deploy and Use Real-Time Speech Analytics

With the speed of doing business increasing at a pace unheard of just five years ago, today’s organizations want to do some things in real time. While speech analytics has become widely used across a wide variety of industries, customers who rely on the insights to stay competitive don’t want to wait in certain situations—they […]

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Executive Sponsorship—Key to Effective Customer Experience Programs: Part One

A Look at What Works and Why Wisdom gained from customer experience (CX) programs tells us that organizations have to earn the right to do business with each of their customers. No longer can it be assumed that today’s customers will be tomorrow’s customers. Competition is fierce—and customer service expectations are high. Recognizing this, many […]

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Blair Pleasant interviews Verint’s Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Blair Pleasant of UCStrategies about the role actionable intelligence and customer engagement optimization play in creating loyal, long-term customers. In addition, Ryan discusses why both are so important to what Verint does in the marketplace every day. View the video.

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