Verint’s John Chmaj, senior practice director for knowledge management, recently shared his thoughts with the Technology Services Industry Association (TSIA) about why knowledge management can be a potential game changer.KM_screen_capture_from_microsite_JChmaj_blog_Aug_26_resized2.png

Organizations interested in developing loyal, long-term customers—not to mention more satisfied employees—should consider taking a look at the many advantages that knowledge management offers.

Read the blog.