As a global laboratory supply and distribution company, VWR needed a platform to capture, collect and analyze customer feedback.iStock-524385380_resized_envelope on red.png

To better capture the voice of the customer, the company selected Verint Enterprise Feedback Management (EFM)—through which the company has been able to identify areas of improvement, assess training needs, and hold agents responsible to a standard of customer care.

As a result, VWR has been able to successfully understand and address how they are performing for customers and change when needed.

Read more about how VWR International has used Verint to its advantage.