Here at Verint, Customer Experience remains at the forefront of how we operate. We have a thoughtful, dedicated CX initiative with broad cross-functional support and fantastic customer advocacy.

A big part of this success is having a dedicated operational leader for CX. iStock-486397372_resized.png

Our own Nancy Porte, vice president of global customer experience, tirelessly commits her time and energy to moving Verint forward with our customers. Having earned recognition previously, she recently earned two more awards that I’m proud to tell you about.

She was recently named on the new ICMI 2016 “Top 50 Thought Leaders” to follow on Twitter—which includes other noted customer service experts, speakers, trainers, business analysts and authors. A Certified Customer Experience Professional (CCXP), Porte is regularly published in media articles, is a frequent contributor to the Verint InTouch blog and frequent speaker at industry conferences. Her Twitter handle is @nporte.

In addition, CustomerThink, the world’s largest online community focused on customer-centric business, recently named 12 Global Thought Leaders as Advisors for 2017—and Nancy is one of them! Her popular “A CX Practitioner’s Playbook” blog for this online community offers its readers first-hand, from-the-trenches insights on how organizations can elevate the customer experience to be a major influencer in high-level business decisions. She offers practical advice that readers can immediately apply to their day-to-day work.

I’m proud to be one of the executive sponsors of Verint’s Customer Experience Program, and as such, I interact with Nancy and our cross-functional “Customers for Life” steering committee on a regular basis.  This is a passionate group who brings the voice of the customer into our day-to-day thinking here at Verint!

You can check out her blog regularly here.

We at Verint are proud to have Nancy on our team and are pleased that her exceptional efforts have been recognized industry-wide. For more recent awards related to Verint’s customer focus, read last week’s press release.