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Entries for the ‘Uncategorized’ Category

Intelligent Customer Service: Connected, Contextual, Consistent

Today’s customer is smart, engaged, connected and informed. To keep pace with this new breed of customer, organizations must also become smarter and more connected. Your employees are the gateway to your customers. The best way to help ensure your customers are satisfied and loyal is to empower your employees with the tools and tactics […]

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Strengthening Customer Engagement and Reducing Cyber Complexity

Squiz Summit September 8; Sydney, Australia Verint’s David Moody, vice president and global practice leader, government and public sector, will present “1+1=WOW: The Benefits of Bringing Together Technologies That Were Made for Each Other” at 2:15 p.m. AEST. Web content management systems, enterprise search and CRM are most often purchased by different departments—such as communications […]

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Making Every Second Count in Emergency Response

Every second counts in an emergency situation, and those seconds ticking by can seem like an eternity for those who wait for responders to arrive when a situation occurs. First responders are tasked with saving lives every day and must do so with precision, accuracy and efficiency. Lives can be forever changed in a matter […]

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Enable Your Contact Center Agents to Disrupt the Digital Disruption

Do you remember the days when a phone call or mail and fax were the primary options customers had to receive service? While those options still remain, both consumers and businesses now have a rich set of alternatives for contacting product and service providers to seek resolution on their issues. Among them are social media, […]

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Verint Keeps the Focus on the Customer Worldwide in October

Member Care at AARP – Real Possibilities and Real Results October 13; Verint-AARP Webinar Verint’s Scott Hays, vice president, solutions marketing, and AARP’s Brian Clancy, manager contact center operations, will discuss at 1 p.m. ET how the customer journey is made up of many experiences—most of which are the sum of individual interactions and even […]

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Shared Responsibility and Collaboration among Security Stakeholders Paramount

New threats and risks occur every day, calling for a change in mindset and a paradigm shift in how both enterprise organizations and government entities approach risk mitigation and security. How can security providers and integrators work together to achieve the same goals? How do all industry stakeholders work together to facilitatesituational awareness? During a […]

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Showcasing The Next Big Things From Verint at ASIS 2015

As a pioneer in the industry, Verint continues to innovate Situational Awareness and Actionable Intelligence solutions, resulting in new capabilities for its customers to deal with the ever-changing face of risk related to security and public safety. It’s no surprise, then, that the 2015 ASIS International Annual Seminar & Exhibits would serve as the ideal […]

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In September, Verint Goes Global and Stays Customer-Focused

Conarec 2015 September 1-2; Sao Paulo, Brazil Verint’s Nancy Treaster, senior vice president and general manager, strategic operations, will present “Transforming Customer Engagement” on September 1 at 2:30 BRT. Treaster will discuss how a changing workforce and customers with increasingly high expectations have created the need for more personalized, consistent customer engagements and more engaged […]

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Brother, Can You Spare 4 Minutes?

During the Great Depression of last century, “Brother, can you spare a dime” became a commonly heard phrase in the U.S., and eventually went on to become the title of a song written in 1930 and famously recorded by Bing Crosby, Al Jolson and Rudy Vallee. The song talks about the struggles of the depression […]

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Guest Blog by Esteban Kolsky – Channel Adoption and Usage Study in Customer Service: Third Year

As I promised earlier this year, I conducted the third run of the channel adoption and usage study (focused on customer service) that my friends at KANA®, A Verint® Company, continue to generously sponsor. Truth be told, it took a little longer than expected to get to the right number of answers, but we did […]

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