I’m guessing that many readers of this blog had never heard of Trinicom before. So here’s a small introduction… we are based in a castle somewhere in The Netherlands.   I am sure you know our capital Amsterdam (KANA CMO, James Norwood has written a nice blog about the city) and maybe some stories about wooden shoes, cheese, tulips or windmills. I have to disappoint you; [...]

Readers of this blog will be aware that KANA completed the acquisition of Netherlands-based Trinicom recently. We made this news public last week in Utrecht, Holland, to coincide with Trinicom’s largest trade show of the year, and I was very fortunate to be invited along as the KANA spokesperson to assist with the event, chat [...]

Hi James, thanks for taking the time to answer a few questions for our blog readers. Q.1 Running Marketing for a company like KANA must be a diverse job and I’m sure many people would love to know what it involves. What does a typical day consist of? Answer: There are no typical days! The [...]

I may very possibly be the last to blog on the theme of technology trends and predictions for 2012 with every blogger worthy of a following already having done so (and before 2012 actually arrived). But in my role at KANA, this is not something I think about only at New Year. On the contrary, [...]

I’d thought of calling this blog post ‘Merry Christmas and a Happy New Year’ as, being English, that’s what we say at this time of year. However, my American cousins prefer Happy Holidays and it’s only New Year for some of us so what to do? I decided on Happy New Year as it’s sincerely [...]

‘Buzz’ – the word that defines social media is lifted from the world of social insects. But, while we freely employ metaphors from the hive to human interaction, how much are we actually learning from the commonality of nature’s communities to online social networks? As enterprises engage in the Social world, the needed, core and [...]

I get a lot of questions from people asking me what the Cloud is and how it can help a business. Before we consider what the Cloud can do for you, let’s establish a few key principles. We’ll start with the basics – What is the Cloud? I think there’s a general understanding that there [...]

You can reliably count on Apple to penetrate to the heart of technology’s impact on our life. So, no surprise that they named their introductory mobile app MobileMe (now replaced by iCloud). In the ever-sloshing sea of hype around new technology, separating the ripples from the tsunamis is not as easy as it should be.  [...]

I wrote this blog when Steve Jobs announced his retirement from Apple. Tragically it has now become an eulogy to a great man. It’s worth repeating. When Steve Jobs launched the iPad, he described it as ‘revolutionary’, ‘unbelievably great’, ‘extraordinary’ and ‘truly magical’. He could just as easily have been talking about himself. No one in [...]

When Steve Jobs launched the iPad, he described it as ‘revolutionary’, ‘unbelievably great’, ‘extraordinary’ and ‘truly magical’. He could just as easily have been talking about himself. No one in our lifetime will have more impact on how we live, today and tomorrow. Apple was a significant investor in a company I founded a while [...]