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Entries for the ‘Government and Public Sector’ Category

2017: Transforming Government Perspectives

Toward the end of 2016 I had the opportunity to hear the perspectives of many people who worked at city, state and national government and who participated in the first few Citizen2020 ‘Conversations Workshops.’ Our most recent workshop was held in San Francisco just a few weeks after Donald Trump was elected President. Many of […]

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Improving Digital Engagement with the UK Government

Recently, the British government announced a £1 billion pound investment for faster broadband and 5G in the UK, which will benefit consumers and businesses. Unfortunately, government departments or local councils looking for a boost in funding to improve digital services were left empty-handed. The investment in faster broadband and cellular infrastructure shows that the demand […]

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Going “Back to the Future” with Silos

In another life, as “Bob the Movie Man,” I am a prolific film reviewer—so, I often frame business problems in terms of famous movies. For those old enough to remember “Back to the Future,” Marty McFly jumped into Doc Brown’s souped-up DeLorean and traveled back in time. What would happen if Marty got into the […]

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Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking. Let’s start with something a bit out-of-the-ordinary. Verint will be participating in (and sponsoring) a series of “Conversations Workshops” that are being organised by Citizen 2020—a virtual community that […]

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Modernized Contact Centers Can Help Citizen Engagement—Part Two

Not surprisingly, governments today are challenged with juggling resources and demand. As you may have read in part one of this blog series, Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer this question: How are government agencies prioritizing the modernization of contact center […]

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Modernized Contact Centers Can Help Citizen Engagement

Governments around the world are increasingly realizing the impact outdated technology and poor processes can have on citizen engagement and operational burdens. In a nutshell? A critical impact. Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer the following question: How are government agencies […]

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