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Entries for the ‘Actionable Intelligence’ Category

Rev Up the Pulse of Contact Center Operations

Contact center leaders and managers understand time and resource challenges all too well. Add an ever-increasing need for a great customer experience to the mix, and it’s clear that every advantage is needed to stay competitive. In many customer service environments, IVR and WFO analytics have not been considered together—and that presents an improvement opportunity. […]


Five Steps to Transform Data into Actionable Intelligence

One complaint we hear often in the age of Big Data is that we now have too much data.  You may ask: How do I dig through all the noise and find the data that truly helps me measure and manage my operations?  Here are five steps to break through the noise and transform data […]