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Modernized Contact Centers Can Help Citizen Engagement—Part Two

Not surprisingly, governments today are challenged with juggling resources and demand. As you may have read in part one of this blog series, Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer this question: How are government agencies prioritizing the modernization of contact center […]

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Modernized Contact Centers Can Help Citizen Engagement

Governments around the world are increasingly realizing the impact outdated technology and poor processes can have on citizen engagement and operational burdens. In a nutshell? A critical impact. Contact Solutions recently commissioned the Governing Institute and the Center for Digital Government to survey state government leaders to answer the following question: How are government agencies […]

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Verint Speakers: Customer Loyalty and Cyber Threats Take Center Stage Worldwide

CRM Magazine Roundtable October 5; Webinar Verint’s Daniel Ziv, vice president, customer analytics, will present “Optimize Customer Experiences with Actionable Data” at 2 p.m. ET. Customer service departments and entire enterprises need to deliver more personalized and proactive engagements. Attendees will learn how to quickly discover customer issues and behavior trends through analytics to make […]

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It’s OK to Get Personal with Your Customers

Personalization has become a cornerstone for building brand loyalty today.  Customers are demanding a much more individualized approach to customer service than ever before—and they want it fast. Dick Bucci of Pelorus Associates explores how Verint’s acquisition of Contact Solutions advances the Verint portfolio with the addition of cloud-based solutions that enhance voice and mobile […]

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Strengthening Customer Engagement and Reducing Cyber Complexity

Squiz Summit September 8; Sydney, Australia Verint’s David Moody, vice president and global practice leader, government and public sector, will present “1+1=WOW: The Benefits of Bringing Together Technologies That Were Made for Each Other” at 2:15 p.m. AEST. Web content management systems, enterprise search and CRM are most often purchased by different departments—such as communications […]

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Blair Pleasant interviews Verint’s Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Blair Pleasant of UCStrategies about the role actionable intelligence and customer engagement optimization play in creating loyal, long-term customers. In addition, Ryan discusses why both are so important to what Verint does in the marketplace every day. View the video.

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Verint Speakers: Speech Analytics, Knowledge Management and Going Beyond WFO

Summer School August 2-25; Webinar Series Verint experts will deliver 12 interactive webinars in August on effective ways to improve customer and employee engagement. Attendees will learn how customers’ behavior, needs and expectations are driving change in customer service, operations and technology requirements. Ask the Experts: Speech Analytics Edition August 3; Webinar  Verint’s Scott Hays, vice […]

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Verint Speakers: Customer Engagement Trends, WFM Helps the Entire Enterprise

Engage: Verint Global Customer Conference July 8; Tokyo, Japan Verint’s Kristyn Emenecker, global vice president, product strategy group, will keynote the Asia Pacific Engage customer conference to discuss 2016 key trends in customer behavior and engagement. Combined with customer presentations and demonstrations, attendees will gain expertise, insights and new perspectives on how to increase customer […]

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CRM XChange: Executive Interview with Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, has spent 20 years helping Verint focus on the best ways to serve its customers—and thus help successful companies around the world best serve their customers. Sheri Greenhaus, managing partner and founder, Cyber Marketing Services, recently sat down with Ryan to discuss changes that they have seen in […]

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Verint Speakers: Keeping Customers Loyal and Employees Engaged

Putting the Customer First into Your Quality Efforts June 7; CRMXchange Virtual Conference Verint’s Donna Denehy, leader, global contact center and insurance business strategy team, is participating in this virtual conference with CRMXchange at noon EDT. Attendees will learn how the process of quality is evolving and how companies are modifying their training, coaching and […]

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