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Verint Customer Experience Program Earns Two New Industry Honors

Here at Verint, Customer Experience remains at the forefront of how we operate. We have a thoughtful, dedicated CX initiative with broad cross-functional support and fantastic customer advocacy. A big part of this success is having a dedicated operational leader for CX.  Our own Nancy Porte, vice president of global customer experience, tirelessly commits her […]

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The Best Part of 2016? Global Customer Engagement

Earlier this month, we wrapped up Verint’s global Engage customer events for the year at the amazing Savoy Hotel in London. What started in a beautiful harbor in Sydney, Australia with a bang in May has now finished strong in December in London, where we doubled last year’s number of customer attendees and had the […]

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Customers First, Employees Always—Celebrating National Customer Service Week

We have been hearing a lot about the impending “Age of the Customer” and how critical our employees are to enabling this new age. In fact, some would argue that this new age is already here and if you haven’t prepared your staff, then you will be left behind. That’s because great customer engagement starts […]

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Executive Sponsorship—Key to Effective Customer Experience Programs: Part Two

Getting It Going In part one of this blog series, we shared some insights from our experiences about why executive sponsorship of a customer experience program is so important, the significance of executive support, getting employees onboard, and infrastructure considerations. For those of you just getting started in a CX role, here are some tips […]

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Executive Sponsorship—Key to Effective Customer Experience Programs: Part One

A Look at What Works and Why Wisdom gained from customer experience (CX) programs tells us that organizations have to earn the right to do business with each of their customers. No longer can it be assumed that today’s customers will be tomorrow’s customers. Competition is fierce—and customer service expectations are high. Recognizing this, many […]

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Talking Engagement with Our Customers in Chicago

What a week we had in Chicago at our customer conference last week! And that followed a stellar Engage global kick-off event in Sydney in May. I’m always thrilled to visit with our customers to see how they are using Verint solutions to enrich their constantly evolving relationships with their customers. No two days are […]

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Advancing the Verint Customer Engagement Optimization Portfolio with Contact Solutions

In today’s market, the dramatic increase in consumer and business use of social networks, mobile devices and new digital technologies is driving the need for omnichannel customer engagement, including innovative new self-service applications. Forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and drive loyalty. In fact, […]

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2015: The Year That Customer Engagement Took Center Stage

Reflecting back on 2015, one thing is clear: Customer engagement took center stage. We read about it from industry thought leaders. We heard about it first-hand from customers at our Engage™ events all over the world. And, we saw it all over the media. One thing is clear: customer engagement is here to stay. In […]

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2015 CX Impact Award Winner—Verint’s Own Nancy Porte

October really has become a focal point all over the world for customer experience. If you travel quite a bit globally, you see it in airports, hotels and signage everywhere. Why all of the buzz around customer experience this month? A lot of it has to do with the practitioners themselves, many of whom are […]

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Celebrating Customer Service Week – Key to Developing Customers for Life!

Customer Service Week is one of my favorite celebrations of the year! It gives us the opportunity to show our pride in our customer service professionals. If you are like me, there are many times you see an email from a customer talking about the exemplary service they received from one of our team members, […]

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