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Knowledge Management: How Getting Your Employees to Become in the Know Helps Your Business

Improving customer experiences is a top-ranking priority for almost all businesses. However, many organizations haven’t found ways to accomplish this goal. In fact, a common misconception is that simply adopting new technology or processes is enough to ensure customer satisfaction and loyalty. This couldn’t be further from the truth. Customer experiences are shaped by what […]

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Enable Your Contact Center Agents to Disrupt the Digital Disruption

Do you remember the days when a phone call or mail and fax were the primary options customers had to receive service? While those options still remain, both consumers and businesses now have a rich set of alternatives for contacting product and service providers to seek resolution on their issues. Among them are social media, […]

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