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What a Difference a Year Makes!

So you think you know KANA? What a Difference a Year Makes! The roots of our company stretch back more than 20 years, in fact, almost a quarter century. Some people remember KANA as an email response management company, which you can read more about in our CMO, James Norwood’s recent post “KANA? Aren’t they […]


Welcome from Mark Duffell, KANA CEO

Welcome to the Service Experience Management Blog – a blog for customer service and citizen-services professionals interested in fresh ideas to gain control of the service experience and leverage Service to develop an emotional connection with their brand. Why launch a blog and why now? Customer Service has become strategic. Leading enterprises now recognize that […]