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Passion is Contagious

Passion: “any powerful or compelling emotion or feeling, as love or hate” ( So, if that’s passion then what comes with it?  In my opinion: focus, learning, interest and continuous improvement. Passionate individuals and organizations never stop learning, and in terms of customers, your passionate ones are often those that are most loyal, most valuable […]


Flipping out at Gartner 360 – Part 2

Following hot on the heels on yesterday’s CRM movers and shakers videos from the Gartner 360 event,  (to view click here) today we’ve got two #scrm superstars tackling our ciboodlers questions – look out for a great answer on how cheese relates to customer service! Esteban Kolsky: