Top 5 Predictions for Customer Service Part 2: 2013 Predictions and Observations
In Part 1 of this blog I looked at just how close or far away we got in terms of our technology trends and customer service predictions for 2012. Now it’s time to introduce 5 new predictions which we believe will be, if not the next big thing (TNBT) in 2013, then close to it. [...]
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