I may very possibly be the last to blog on the theme of technology trends and predictions for 2012 with every blogger worthy of a following already having done so (and before 2012 actually arrived). But in my role at KANA, this is not something I think about only at New Year. On the contrary, [...]

In my last blog post I talked about my new weekly commute between Southern and Northern California. As an established homeowner for so long I had all but forgotten what it was like to deal with a range of consumer service providers as I re-established myself in Sunnyvale. And what a long week that first [...]

After more than a decade of loyalty to United Airlines, where I have racked up more than a million lifetime miles, and where I have routinely reached 1K status (i.e 100,000 miles) by April 1st of each year, I am now going to be giving over much of my annual travel time to Southwest Airlines. [...]