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Before and After Robotic Process Automation

We love “before and after” pictures. A house that’s fallen into disrepair can be renovated into a design showpiece. An abandoned, malnourished puppy can be nursed back to health. A closet or garage can be organized from a complete mess into a system that is easier to use day in and day out. Why are […]

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What Next? Tips for Prioritizing Your Automations

Has the news of your successful robotic process automation initiative spread across your organization? Are you getting new suggestions each day of processes that should be automated next? Or, are you just getting started with RPA and thinking about how you might manage the technology so that it could be used to complete numerous tasks […]

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Helping Managers to Quickly Know Where to Take Corrective Action

Are your managers drowning in too much information? It’s quite likely they are. Operational areas are typically under pressure to achieve better results, but it can be challenging for managers to know where to make changes or focus their efforts. Rather than not having enough information, this uncertainty can spur some managers to overcompensate by […]

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Uncover. Analyze. Improve. Automate.

We want our operations to run more smoothly, efficiently and productively. We need insights into how and where we can make changes to help achieve better results. We strive to allocate resources and effort for improved outcomes. How can you tackle these business challenges? I recommend the following strategy: Uncover. Analyze. Improve. Automate. Uncover – […]

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20 More Examples of Processes for Robotic Process Automation

Interest in Robotic Process Automation (RPA) remains high. More and more organizations are exploring the potential use of software robots to automate tasks or entire processes using desktop applications to improve their operations. This often aligns with the ongoing need to improve productivity and quality without increasing team size.   Another significant benefit of RPA […]

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Five Steps to Transform Data into Actionable Intelligence

One complaint we hear often in the age of Big Data is that we now have too much data.  You may ask: How do I dig through all the noise and find the data that truly helps me measure and manage my operations?  Here are five steps to break through the noise and transform data […]

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Robots in the Workplace—Helping Employees and Improving Work

Robots seem to be everywhere these days—on the big screen in popular science fiction movies, in books and in toy stores, and also in a real way improving our workplaces and other aspects of our daily lives. Primitive robots were machines designed to automatically perform a specific task. Around 3,000 B.C., Egyptian water clocks used […]

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25 Examples of Processes For Robotic Process Automation

If asked if it was better to automate processes rather than perform them manually, most would respond with a resounding, “Yes!” Robotic Process Automation enables organizations to use software robots to complete repetitive, time-consuming work to significantly increase productivity, improve quality and decrease the need for re-work—also usually resulting in improved customer satisfaction. Additionally, it […]

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Robots Are More Than Just ‘Cool’—They Can Get Work Done

Robots are not new—they have fascinated people old and young for a long time. However, more and more they are not just characters in science fiction movies and TV shows—they are being used to get work done in operational and customer service areas of companies. And that is fairly new. This week Verint launched Robotic […]

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Customers Driving Rules of Engagement for Financial Services: Infographic and White Paper

What did more than 2,000 American consumers tell us1 made a recent positive customer experience better than their experiences with other companies? 47% felt they dealt with my request quickly 34% said they understood my issue and history 33% felt the person they spoke to was able to make decisions without checking with their manager […]

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