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The Multi-Lingual/Plurilingüe/Meertalig/多言語 service experience

I was traveling abroad with my family recently and was prepared with the two different languages of the three different countries we were traveling through. I had my English to German and English to Italian books along with the CDs of common phrases. My wife and I religiously played those CDs every time we were […]


Referee or contact center agent?

I’ve always thought that a referee had one of the hardest jobs – you’re never right and someone is always upset with you. When I was younger, I would umpire my brother’s little league games (these kids were 11 & 12 years old) and their parents would get so upset at every strike/ball call as […]