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Upcoming UK and U.S. Events Put Spotlight on Citizens and Customers

As we swing into the autumn/fall in the northern hemisphere, I have some upcoming events and activities that I hope you will find interesting and thought-provoking. Let’s start with something a bit out-of-the-ordinary. Verint will be participating in (and sponsoring) a series of “Conversations Workshops” that are being organised by Citizen 2020—a virtual community that […]

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To Improve Is to Change—to Be Perfect Is to Change Often: Part 2

In part one of this blog we reflected on how the challenge of delivering public services is occasionally increased by the advent of internal organisational change. This is something being wrestled with by over forty local councils and municipalities in New South Wales, Australia, which are being merged to form nineteen new organizations. Their efforts […]

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To Improve Is to Change—to Be Perfect Is to Change Often: Part 1

Winston Churchill, whose words are quoted above, clearly knew a thing or two about what it takes to be successful in public service. The business of delivering public services is beset with constant challenges—shifting political, economic and demographic sands make it one of the most challenging environments to work within. And, every so often, substantial […]

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