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Making for ‘real’ customer service experiences…

My mom Marie, a lovely woman in her 70s, has just replaced her old computer (used mostly for soduko, crosswords and email) with a new Windows-based machine with a faster processor and better graphics. We’ve upgraded her wireless network and now she is bravely and intrepidly posting updates on her facebook wall, venturing to sites like […]

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An unexpected observation of customer service…

For the past five years, during the first weekend in August, I have participated in a fund raiser (the Pan Mass Challenge) where approximately 5,000 cyclists pedal a 192 miles over two days and raise $34M for cancer research. As a resident of New England, USA, August is the perfect time for long bike rides […]

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