KANA makes every customer experience a good experience. As the leader in Customer Experience Management, KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA’s solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies.
KANA’s leaders bring decades of diverse experience and a history of success to the company. Combining business acumen with technical savvy, KANA’s executives are committed to helping you create the next generation of customer service.
KANA is proud to work with companies who have a relentless focus on customer service, including:
American Express, AT&T, Bank of America, Cigna, Citibank, Dell, Dillards, eBay, GAP, Hewlett-Packard, HSBC, IBM, JetBlue, Kodak, KLM Royal Dutch Airlines, MetLife, Palm, Priceline.com, Sears, Sony, Sprint, Staples, Starwood Hotels, Target, TD Waterhouse UK, Verizon, and Xerox
Our People & Support
We are what both customers and companies deserve in customer service.
We believe our valued employees drive our business. They strive every day to enhance your experience as our customer. When you choose KANA, you choose an organization dedicated to helping you achieve the highest level of customer satisfaction while reducing costs for customer interactions.
We challenge you to leverage our people’s approach to customer service experience management and increase the value to your people and in turn, your business.
KANA is owned by Accel-KKR, a technology-focused private equity firm located in the Silicon Valley, with a strong track-record of success.