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Legendary Sports Agent and Entrepreneur Molly Fletcher to Keynote at Engage 2016

Attendees at Engage 2016, the Verint Systems Global Customer Conference, will be in for a special treat at the event in Chicago in late June. Molly Fletcher, referred to as the “female Jerry Maguire” by CNN, will deliver a keynote presentation on “Unleash Your Potential” at 10 a.m. on Tuesday, June 28. In this dynamic […]

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Verint Speakers: Meeting Rising Expectations and Why Bad Things Happen to Good Data

destinationCRM.com Roundtable Webinar February 10; Webinar Verint’s Scott Hays, vice president, global solutions marketing, will present as part of a roundtable called “How to Meet Rising Customer Service Engagement Expectations” at 2 p.m. EST. It’s growing increasingly clear that people want today’s customer service environments to help them get things done right—and fast. So, what […]

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Omnichannel Customer Engagement Must Consider the Branch or Store Employee

When a customer walks into your branch, they may have a simple transaction to complete, or be interested in learning more about getting a mortgage. Whatever the reason that prompted them to visit a physical location, today’s consumer expects that their bank can help them—and that they can continue a journey that may have started […]

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Connecting the Data Points for Better Response

The volume, velocity and variety of data are increasing like never before, so how do we take this data and turn it into actionable intelligence? I’ll share an example where a tragedy might have been prevented had the pieces of the data puzzle been put together. In February 2010, Andrew Joseph Stack III, crashed a […]

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Elevating Customer Engagement Optimization

Are you helping your organization drive toward the Next Big Thing? In Ryan Hollenbeck’s recent blog called Trends Worthy of Your Attention in 2016 he discusses how a new market called “Customer Engagement Optimization” continues to emerge from the convergence of workforce optimization (WFO) and engagement management (EM). He highlights several underlying trends in WFO […]

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How Community Solutions Are Advancing in the Age of the Customer

It’s a New Year and time to look at new ways to engage with your customers … new ways to connect users, exchange ideas, solve problems and share best practices. It’s also a great time to get to know your customers better. And why not start with a customer community? Verint and Telligent®, A Verint […]

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Fraudsters Know Your Mother’s Maiden Name

Thrilled about her recent promotion, Andrea rewarded herself with a trip to Italy. She enjoyed Rome’s marvelous museums and cathedrals but her real fascination was shopping. While visiting the famous shops on Via Cola di Rienzo, she received an alert on her smartphone. It was from her bank warning that she just maxed out her […]

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Bridging the Gap Between B2B and B2C

More than ever before, the lines between B2B and B2C are blurring when it comes to customer experience. I see this every day and recently wrote for Loyalty 360 that we’re all driven by the same emotional connection and engagement—both for personal consumption and with the brands we do business with professionally. There is little differentiation […]

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Top 5 Predictions for Government and Public Sector Customer Service, Part 2 – 2016 Predictions

Now that I’ve graded my performance on my predictions for government and public sector customer service in 2015, it’s time for my Top 5 predictions for 2016. Enjoy! Digital First Software Rationalization 2015 was meant to be a year of optimism but economic difficulties in countries around the globe have dampened things, leading to a […]

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Call for Speakers: Engage 2016 Verint Global Customer Conference

Are you interested in presenting during a breakout session at Engage 2016, the Verint Systems Global Customer Conference? This year’s conference will be held in Chicago on June 27 – 30, and Verint is seeking customers and partners who would like to share their experiences, expertise, opinions, and best practices with other conference attendees. There’s […]

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