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Everybody, Somebody, Anybody and Nobody

You may have heard the story about four people named Everybody, Somebody, Anybody and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job. Everybody thought that Anybody […]

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Creating Smarter Government for Smarter Citizens

Government organizations are bombarded with huge amounts of data on a daily basis. But do they understand and use this data to make better decisions and better serve their citizens? Or, in Verint terminology, can they turn this information into Actionable Intelligence®? Broadly speaking, two different groups of people can take action on this data […]

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Be Part of the New Engage Global Customer Awards

Have you or someone within your organization used software from Verint and/or KANA to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? If so, then be sure to submit a nomination for the 2015 Engage Global Customer Awards! Bringing together Verint’s […]

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Verint Announces Latest Release of Its Enterprise Workforce Optimization Solution

This week, Verint announced significant enhancements to its industry-leading enterprise Workforce Optimization (WFO) solution. Designed to strengthen the connection between organizations and their employees with customers, this latest version of Verint WFO includes powerful analytics, dynamic visualizations and a fresh, new user interface. These enhancements can help global organizations work across multiple communications channels to […]

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The Role of Government Employees in a Digital (and Smarter) World

We live in a digital world where you can access information and complete tasks online whenever and wherever you want. We’ve all gone online to do some shopping, download music or stream our favorite TV shows. The good news is that government and public sector organizations have largely followed the commercial sector, and are now […]

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Engage 2015 Early Bird Registration Extended

Great news! Verint has extended the early bird registration for Engage 2015, its annual customer conference, to March 13. You have one more week to get the special rate of US$595. In addition, if you purchase registrations for two people from the same company by that date, a third person can attend the conference for […]

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How Contact Center Agents + Digital Channels Drive Engagement

In a blog post last week titled The Role of People in the Digital World, Verint’s Steven Thurlow, vice president and global practice leader, engagement management, discussed how companies and organizations have adapted to a digital world, allowing customers to research, shop and get help online at their convenience. Steven made the important point that […]

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Brother, Can You Spare 4 Minutes?

During the Great Depression of last century, “Brother, can you spare a dime” became a commonly heard phrase in the U.S., and eventually went on to become the title of a song written in 1930 and famously recorded by Bing Crosby, Al Jolson and Rudy Vallee. The song talks about the struggles of the depression […]

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The Role of People in the Digital World

We’ve all seen it, whether in a restaurant, on a train or bus, or at just about any public location. People are spending time interacting with their smartphone, tablet or other digital device. We live in a digital world where you can access information online whenever and wherever you want. Companies and organizations have adapted […]

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Customer Service Trends for 2015

It’s time to look ahead to see what 2015 has in store for the world of customer service. Here is what I foresee happening this year. Service is the new marketing. This has never been truer than now and will accelerate in 2015. It is critical for an organization to sustainably meet customers’ expectations and […]

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