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Engage 2016—A Highlights Roundup from This Week’s Verint Global Customer Conference

Numerous customer and partner activities continued this week in Chicago during the Verint Engage 2016 Global Customer Conference at the Hilton Chicago. Click here for a look back at how the event opened. After an action-packed start, attendees moved into day three by kicking off the morning with industry roundtable breakfast sessions and two dynamic keynote […]

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Customers Gather for Engage 2016 Global Customer Conference

The 2016 Engage Global Customer Conference in Chicago is underway! We’re delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent and Contact Solutions. More than 1,200 attendees from around the world have gathered at the Hilton Chicago on magnificent Michigan Avenue—representing over 15 […]

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Customers Driving Rules of Engagement for Financial Services: Infographic and White Paper

What did more than 2,000 American consumers tell us1 made a recent positive customer experience better than their experiences with other companies? 47% felt they dealt with my request quickly 34% said they understood my issue and history 33% felt the person they spoke to was able to make decisions without checking with their manager […]

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Evolving Knowledge Management Products and Programs

We see one thing all too often in the world of knowledge management (KM). Many services organizations aspiring to KM excellence do not put enough focus and effort around the specific capabilities and relationships KM needs to evolve. A clear understanding of the actual audiences and outcomes of KM can drive effective behavior, and help […]

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Turning the Lens Inward with Gamification

Ever since the creation of the front-facing smartphone camera, the “selfie” has exploded in popularity—especially among younger people—with millions of one-armed photos flooding the Internet. While selfies are a form of self-expression, they also indicate a paradigm shift—a greater focus on oneself, with a more public persona. In the old days, photos ended up in […]

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Augmenting the Contact Center with Voice Biometrics

While many enterprises may have secured and locked down their online channels quite effectively, many have not addressed the vulnerability of the phone channel to fraud. Don’t be a sitting duck! Voice biometrics can help you detect fraudsters and verify legitimate customers by their voice during live calls. The benefits of voice biometrics for the […]

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CRM XChange: Executive Interview with Ryan Hollenbeck

Verint’s Ryan Hollenbeck, senior vice president, global marketing, has spent 20 years helping Verint focus on the best ways to serve its customers—and thus help successful companies around the world best serve their customers. Sheri Greenhaus, managing partner and founder, Cyber Marketing Services, recently sat down with Ryan to discuss changes that they have seen in […]

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The Digital Tipping Point: How to Balance Self-Service & the Human Touch

Self-service is quickly emerging as the preferred customer service channel for many consumers. However, offering the human touch by phone is still critical in many service scenarios. It’s evident that both emerging and traditional channels are required to meet the various needs of today’s busy and demanding consumers. However, to best meet them across these […]

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Engage 2016: Advance Registration Ends Shortly

We’re less than two weeks away from the annual Verint Global Customer Conference! Advance registration closes Wednesday, June 15—so you have just a few more hours to register at the standard rate. Onsite registration will also be available. Verint Engage 2016 in Chicago is all about helping you and your organization learn, grow your success, […]

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How Vulnerable is Your Brand?

Terms such as ATM skimming, identity theft, data breaches, scams, kiting, and phishing are becoming all too prevalent in today’s society. In just the last five years we’ve seen large, well-known retail and financial services organizations attacked by hackers and other nefarious individuals looking to steal personal information, transactional data or even funds from those […]

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